| Facilities Management is a large organization,
offering a wide array of services to the UCLA campus. The Customer
Relations section is comprised of the Customer Service Center and the
Trouble Call Center.
Tel: (310) 206-8847
Fax: (310) 206-9461
Hours of Operation:
6:30 am - 5:00 pm, Mon - Fri
Customer Service processes requests for customer funded services,
monitors job charges and handles all billing issues. Customer Service is
also responsible for marketing information on available services, client
satisfaction surveys and customer complaint and problem resolution.
The Facilities Service Request form can be found on line at
http://www.fsr.admin.ucla.edu.
Tel: (310) 825-9236
Fax: (310) 206-8496
Hours of Operation:
24 hours, 7 days a week
The Trouble Call Center is the 24-hour "hotline" for routine repairs of building
systems, maintenance, grounds and for the emergency response to UCLA owned facilities
and environmental problems. The Trouble Call Center is an integral part of the
campus-wide emergency response. As members of the Disaster Initial Response Team,
all Trouble Call Center dispatchers receive training in first response, fire suppression,
light search and rescue and restoring utility systems and building functionality in the
event of a major disaster. To request routine maintenance please visit the Trouble Ticket page,
http://www.fm.ucla.edu/Trouble_ticket.cfm.
Call the Trouble Call Center directly with problems that need
immediate attention.
|
For more information please contact us at (310)
206-8847.